We have a friendly and knowledgeable team on hand to help with any order queries, so please drop us an email or give us a call on 0800 587 496 and we'll do everything we can to sort things out. If you have any other feedback - good or bad - we'd love to hear it. We're always available on social media too, so if you'd rather get in touch on Facebook or send us a tweet, you'll get exactly the same service and attention.
Unfortunately we are not able to offer collection for orders placed through our online store (including orders placed over the phone). All orders must specify a delivery address and will be sent out by the courier service.
Unfortunately it’s not currently possible to use our store gift cards for payment for orders on our online store or over the phone, and these vouchers are for use in store only.
We are no longer selling e-vouchers, however we can still redeem them for you over the phone.
Unfortunately we do not offer discounts for large orders. Our products are only sold in our own Lush shops, and are not available wholesale.
Yes, we’d love to hear from you! The number to call is 0800 587 496, and we’re open from 9am until 3pm Mon-Fri.
There is only a very short time after your order is placed when changes may be possible, so it’s best to call us straight away on 0800 587 496 if you’d like to make a change. We’ll do our best to help, but we’re usually very quick at picking and packing your orders, so please try to make sure you’ve got everything you need before you check out.
Unfortunately our couriers don’t deliver at weekends, so the next day service is restricted to Monday-Friday only.
Our website uses Extended Validation (EV) SSL, the most advanced level of encryption available, so you know that your data is safe and secure. You can tell this is working correctly by looking up at the address bar – EV will turn part or all of it green, depending on the browser you use. Lush does not hold any credit card data whatsoever. When you come to the part of checkout that deals with payment you will be diverted to our payment provider, Adyen. If you choose to pay by phone instead, you can rest assured that Lush is fully PCI compliant and regularly inspected to make sure that PCI standards are upheld. All phone payments are input directly to Adyen and are never held by Lush.
We’ll send you an email as soon as your order has been placed to let you know that we’ve received it and are ready to start preparing your parcel. Once your order has been dispatched we’ll send you a second email so you know your goodies are on the way.
All of our orders are trackable, so you can know when your goodies are about to arrive. As soon as your order is dispatched, we'll send you an email to let you know. If you would like the tracking information, please email us at [email protected] or call 0800 587 496 and we'll track your parcel for you.
The flat rate for delivery on all orders is $9, to all locations in New Zealand.
All of our orders are sent out with NZ Couriers. We're usually pretty quick and most orders will dispatch the following business day after your order is placed (although it may take a little longer at Christmas or very busy times!). Delivery usually takes between 2-5 business days. Couriers require a signature on delivery, so if there's nobody home to receive your order they will leave a card with details of how to contact them to arrange re-delivery.
Please note that the courier service is unable to deliver to P.O. Boxes or Private Bags.
Yes – just enter the recipient’s name and address in the delivery section of checkout and we can send your gift straight to them. If you select the gift tick box during checkout you can also enter a gift message, which will be sent with your order on a card, and prices will be removed from the invoice. If you'd prefer, we can take your order over the phone - just call 0800 587 469.
Unfortunately LUSH New Zealand is not able to ship to locations outside of New Zealand. If you are looking to order for shipment to another country, please visit our global site at www.lush.com to find your nearest location. Alternatively, LUSH UK will ship to most locations.
If you are located overseas, you can place an order to ship to an New Zealand address.