UPDATED: 14th May 2020. As New Zealand moves into alert level 2, we are happy to announce that our stores have now re-opened. Find more information here.
Today we announce the temporary closure of all our New Zealand stores and online store, from Wednesday 26th March until further notice, to help prevent the spread of the Coronavirus (COVID-19).
Shutting our shops leaves us with a heavy heart because our instinct is to serve our customers, not to shutter our shops. Lush is not just our life’s work, we know that Lush staff would go to the ends of the earth for this company – but in the immediate best interests of them and our customers, the time is now right to close our retail shops.
It is ironic that a soap shop should shut at the very time when our products are not just wonderful to use but can be so useful in stopping the spread of the virus. Our fulfilment teams are currently working hard to dispatch any online orders which have already been placed for you, whilst observing all the essential extra hygiene measures these current times require. To protect the safety of all, we temporarily suspending orders on our website. But do not panic: we will resume as soon as possible!
Lush would like to express our deep appreciation and respect to healthcare workers worldwide who are giving their all to care for the sick, if there is anything we can do to help please get in touch.
Throughout the history of Lush our amazing, loyal worldwide customer base has seen us through growing pains, the economic crash and local disasters. Please, each and every one of you stay safe. Plenty of soap and a warm welcome awaits you at our shops when they reopen. Until then, with much love from all at Lush.
If you have any questions or fancy a chat, please call Customer Care on 0800 587 469, drop us a line at [email protected] or via Live Chat on our website.