UPDATED: Monday, August 31st 2020
Kia ora NZ Lushies,
With the latest updates on the ongoing COVID-19 situation in New Zealand, the New Zealand government has actioned stricter measures to keep us all safe and healthy. Below we’ve outlined what this means for your Lush experience right now.
Our three Auckland stores (Queen Street, Newmarket, and Sylvia Park) have now been able to re-open to customers under Alert Level 2 requirements, and are delighted to also continue to offer Auckland Lushies our new Call & Collect service.
Under Alert Level 2 all New Zealand Lush shops are able to trade with appropriate measures in place to protect the health and safety of our staff and customers.
This means that we’ll be delighted to see you in store at a socially distanced two metres and have the COVID Tracer app QR code displayed for you to scan. We will also have hand washing and sanitising stations, only demo products in a hands-off way, and may need to ask you to wait while we limit the number of people in store at one time.
Our online store is still open for business! Under Alert Level 2 our Digital Fulfilment team are able to safely work in a socially distanced way to pick and pack your orders. While we don’t anticipate any dispatch delays at this stage, we will make sure to keep you updated on any changes.
If you have any further questions, don’t hesitate to contact our friendly Customer Care Team for a chat.
Stay safe and wash your hands!